Premium maintenance and support plan for ongoing digital stability.
Select Duration:
Software Updates
Core, plugin and dependency updates applied on a schedule and checked afterwards.
Security Monitoring
Continuous monitoring for vulnerabilities, malware and unauthorised change.
Automated Backups
Scheduled backups held off-site, with restoration tested rather than assumed.
Uptime Monitoring
Availability checks with alerting, so an outage is known before a customer reports it.
Support Requests
A defined monthly allocation of support time for fixes and small changes.
Monthly Status Report
A monthly summary of updates applied, incidents handled and time used.
Performance Monitoring
Page speed and server response tracked over time, with regressions investigated.
Content Updates
Routine content and imagery changes handled on request within the support allocation.
Broken Link Checks
Regular scans for broken links and missing assets, corrected as found.
Staging Environment
A staging copy where updates and changes are proven before reaching production.
Priority Response
Reduced response and resolution targets, with an escalation path for critical issues.
Emergency Recovery
Incident response for outage or compromise, including restoration and a written post-mortem.
Proactive Improvements
Recommended improvements identified and implemented rather than merely listed.
Security Hardening
Configuration hardening, access review and firewall rules maintained over time.
Quarterly Technical Review
A quarterly review of platform health, technical debt and what to address next.
Services are provided on a subscription or project basis and are valid for the duration of the selected package. Continued access requires renewal after the service period ends. Services will be delivered as per the scope defined in the chosen package or agreement. Any work outside the agreed scope may be subject to additional charges. Full payment is required in advance before starting the services. We reserve the right to update or modify these terms at any time without prior notice.
